Thoughts from the trench - by Prakash Muralidharan

September 22, 2009

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SaaS for ITSM.

Filed under: SaaS, Service Management — Prakash Muralidharan @ 10:27 pm

Service Now.com has a neat SaaS model for IT service management. According to the website they provide the following applications in a subscription model:

 •  Incident Management
 •  Problem Management
 •  Change Management
 •  Release Management
 •  Configuration Management (CMDB)
 •  Request Management
 •  Service Catalog
 •  Knowledge Management
 •  Service Level Management
 •  Asset Portfolio and Contract Management
 •  Project Management
 •  Discovery (optional, additional charge) 

They have a full demo that does not require registration. Try it out!


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