Happy New Year everyone and hope your year is filled with prosperity, good health , peace and happiness.
Many thanks for visiting my little blog, giving me suggestions for improvement and most importantly for your comments. I have learnt a lot from you and hope I can continue to learn.  

The year 2007 has been a significant one for me. A job switch and relocation to the US have been the big changes. I am playing a new, exciting role at work. One where I am responsible for growing topline while addressing delivery escalations with the  customer. In order to be successful I realize I will have to learn new skills and unlearn some old ones leading to a strategic paradigm shift in my approach and my thinking. Here are my five New Year resolutions to that effect.
-Never say 'No' to the customer. But look for creative ways to satisfy customer needs by exploring interests rather than sticking to positions.
-Never take a 'No' from the customer as a rejection, but stay positive and importantly stay engaged. 
-Engage at multiple levels of abstraction and be flexible enough to engage both tactically and strategically as the context demands.
-Build relationships outside the immediately visible stakeholders and lay the ground for future growth.
-Make maximizing customer value as the central theme within my portfolio.