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Importance of culture in a global workforce.
Sharad writes about the importance of cultural competence with a specific example on how Dutch employees tend to undersell themselves and that the Americans ended up perceiving that as lack of initiative. A friend of mine who used to manage a Japanese client used to highlight the fact that hard work in Japan often meant staying overnight and that leaving early was often perceived as letting down the team. This study actually says that cross cultural misunderstandings have stunted outsourcing. In my own experience, Indians value both personal time and official time much less than Americans or Europeans. With services companies increasingly sporting global workforces we are going to face such cultural misunderstandings from within the organization itself.
Outsourcing
Outsourcing
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